Troubleshooting Tips

Video Issues

Video transmission video appears green, interlaced or colour chrominance is ghostly.

This is generally caused by having the input device signal incorrect. Example, PAL is the default for most cameras in Australia, whereas NTSC is the default in the U.S.


Audio Issues

Experiencing loop-back audio, or changing the "talk" gain has no real effect A solution to this problem is that you may have to change the force_ac97 setting within the Audio Service. See "Additional Settings" within to see how to change this setting.

Shared Application Issues

Shared presentation doesn't work

Ensure "" is installed, as described in the "Installation of Additional Access Grid Software" within


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